FAQ’s
Service Based Frequently Asked Questions (FAQ’s).
If you’re wondering what takes place during a service visit, check out the client questions below.
Our service focuses on properly remounting the sink. We do not provide plumbing services.
We take every effort to reduce the dust; however, it is impossible to collect 100% of the dust. We use tools with dust collection that captures roughly 95% of the dust, keeping your space as clean as possible.
We restore them to their original factory finish, which is typically a matte or satin sheen.
Yes, make sure the countertops are completely cleared off in preparation for the service.
No. We can assist with choosing a suitable sink, the customer is responsible for the disconnect/reconnect, faucet removal, etc.
Please make sure everything under your sink is removed prior to our arrival. Plumbing must also be disconnected upon our arrival.
In most cases, the repair is virtually unnoticeable—about 90% invisible to both homeowners and anyone seeing the countertop for the first time.
If we can’t use a piece from your side or backsplash, a remnant in the same color will work, even if it’s from a different batch than your original countertop.
Currently, re-caulking isn’t included, but we’re considering adding it as an optional service in the future for an additional fee.
Yes, make sure the countertops are completely cleared off in preparation for the
service.
We ask that pets be kept in a separate room or area away from the work space for their safety and ours.
Yes, a little preparation helps! Please clear appliances off the countertops
As long as there is a lock box code, we can do the job, email photos of the completed job, charge the credit card on file and email the receipt.
On a case-by-case basis. It depends on the type of service(s) required.
Since the damage usually results from regular wear and tear or accidental damage, we
cannot promise it won’t happen again. However, our goal is to complete each repair to the
highest standard.
Since we’ve handled this type of repair many times, we can offer standardized pricing.
Usually, a few photos of the damage from multiple angles, plus a full picture of your kitchen,
give us everything we need to determine the cost.
Please provide 1–2 photos of the damaged area from different angles, and 1–2 photos of the
entire room or workspace from one or two angles.
We offer a 10 am to 12 pm, 12 pm to 2 pm, and 2 pm to 4 pm.
While we aim to keep your chosen date and time, scheduling may occasionally need to be adjusted based on other appointments and service logistics.
We do not provide weekend appointments. Our regular business hours are Monday–Friday, 9 a.m. to 5 p.m., and we look forward to serving you then. However, you can get a quote and schedule your appointment online here 24/7.
We accept major credit cards: MasterCard, Visa, Discover, and American Express.
We capture your credit card in advance to secure your appointment. Your credit card on file is not charged until the job is completed.
You may cancel your appointment without penalty up to 3 days (72 hours) AFTER you booked your appointment. Since appointments are scheduled weeks in advance, a $100 cancellation fee will apply if you cancel after 3 days (72 hours) of booking it.
Yes. If no service is performed, a $100 travel fee will be charged to the credit card on file to cover the FixIt Pros travel time and mileage.
