At FixIt Countertop (“we”, “us”, “our”), your privacy is very important to us. We are committed to protecting your personal information and being transparent about what we collect, how we use it, and your rights. By using our website and/or engaging our services, you agree to the practices described in this policy.
1. Information Collection
We may collect the following types of information:
- Non-personal information, such as IP address, domain name, browser type, operating system, referral source (how you found us), and which pages of our website you visit.
- Personal information you voluntarily provide when you contact us, request a quote, sign up for newsletters, or otherwise communicate with us. This may include your name, email address, phone number, mailing address, and other contact information.
- Optional information you choose to submit through forms, surveys, contests, or feedback, including demographic data or preferences if provided.
2. Use of Information
We use the information we collect for purposes such as:
- Providing, maintaining, and improving our website and services.
- Responding to your inquiries, quotes, orders, or support requests.
- Sending you periodic communications, such as newsletters, promotions, updates, or changes to this privacy policy (only if you’ve opted in or it is otherwise permitted by law).
- Personalizing your experience on our site.
- Internal analytics to understand how our site is used and to help improve performance and user experience.
- Protecting our rights, property, safety, or that of our users or third parties.
3. Cookies & Tracking Technologies
- We use “cookies” and similar tracking tools to enhance your browsing experience, recognize repeat visitors, remember preferences, and analyze site traffic.
- Cookies themselves do not identify you personally. You may disable cookies via your browser settings, though doing so may limit certain functionalities of the site.
- To opt out of future SMS communications, reply STOP or UNSUBSCRIBE at any time.
4. Information Sharing & Disclosure
We do not sell, rent, transfer or lease your personal information to third parties for marketing purposes without your explicit consent. However, we may disclose your information under these circumstances:
- To third-party service providers who help with our business operations (e.g. website hosting, customer support, payment processors), who are bound by confidentiality obligations.
- If required by law or legal process (e.g. subpoenas, court orders), or to comply with governmental requests.
- To enforce our policies, or to protect the rights, property, or safety of FixIt Countertop, our users, or others.
- In connection with a business transfer (e.g. merger, acquisition, sale of assets), where your data may be among the transferred assets; you will be notified if this occurs.
5. Security
We employ reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, and destruction. When transmitting sensitive data (such as payment information), we use secure encryption (e.g. SSL/TLS). Access to personal data is restricted to those employees or service providers who need it to perform their responsibilities.
6. Links to Other Sites
Our website may contain links to other websites. We are not responsible for the privacy practices or content of such other sites. If you follow a link to another site, we encourage you to review their privacy policy before submitting any personal information.
7. Surveys, Contests & Feedback
From time to time, FixIt Countertop may offer surveys, contests, or request feedback. Participation is voluntary. Any information you provide may be used for monitoring satisfaction, improving services, or for awarding prizes (where applicable). Contact information may be used to notify winners or follow up if needed.
8. Consent & Changes to This Policy
- By using our website or services, you consent to our collection, use, and disclosure of your information as described in this Policy.
- We may update this Privacy Policy from time to time. Any changes will be posted on this page. You should revisit periodically to stay informed of how we handle your information.
- If you have concerns that we are not abiding by this policy, or wish to withdraw consent where applicable, you may contact us via the information below.
9. Contact Information
If you have any questions or concerns about this Privacy Policy, or about our privacy practices, please contact us at:
FixIt Countertop
Attn: Privacy Officer
11705 Boyette Road. Unit 210
Riverview, FL 33569
Phone: 1-800-989-6604
Email: Barry@fixitcountertop.com